Shipping
Is Shipping Signature and Legal Full Name Required ?
For your convenience, no signature is required for most deliveries. Here’s how we handle your package:
- Safe Location Drop-Off: If you’re not home, we will leave your package in a safe location or a designated spot on your property. We’ll also take a photo to confirm the drop-off.
- Alternative Options: If you prefer, we can leave the package in your mailbox.
- Missed Delivery: If no suitable location is available, we’ll leave a missed delivery card with instructions for collection from your local post office, parcel locker, or depot.
If you have specific delivery instructions, please let us know in advance, and we’ll do our best to accommodate them.
Shipping Prices
Domestic Mail Service
Standard Shipping 3-5 Days FREE (Domestic Mail)
Overnight Shipping 1-2 Days $50.00
International Mail Service
Standard International Shipping $50 7-10 Days
Express International Shipping $75.00 4-7 Days
Next-Day International Air $100.00 1-2 Days
20KG ORDERS ONLY PRIORITY SHIPPING
20kg Quantities only can be shipped with Priority Mail NO OVERNIGHT SHIPPING.
Customs
Customs will sometimes hold packages for clearance this normal and usually be released within 24 hours after hold. If your package is on hold for longer than 48 hours our team will try to resolve the issue, rarely this happens.
It can take up to 3 Business days for customs to clearance packages be advised it can be a delay.
Return
Orders can be exchanged or, if you are not satisfied, totally refunded. As long as the products are still in their original condition and packaging, we’ll refund their purchase price in full within a few working days after we receive your package. Refunds will be credited to the original form of payment for the purchase.
If you ordered the wrong size or type you can arrange your Exchange by filling out the quality control form by contacting us at moc.uaecnessefael@tcatnoC, specifying the reasons for returning your item. Needless to say, the products you send us back must be in their original condition, complete with their packaging, according to the above-mentioned Returns Policy.
Damaged or Defective Products
If your product arrives damaged, please take pictures of the damaged item immediately and send details with pictures to moc.uaecnessefael@tcatnoC within 2 business days of when the product is received.
Once your refund inquiry is received, we may require that the item be shipped back to us for inspection. We will send you an email to notify you that we have received your inquiry and/or returned the item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at moc.uaecnessefael@tcatnoc .
Please return any item purchased from us that arrives at you damaged or defective, or isn’t what you ordered.